Loading . . .

menub
logo
logo

Superior Customer Experience through Intelligent Communication

Success Stories

Optimizing Inbound CX for a Financial Conglomerate

Driving Efficiency and Enhancing Customer Experience with Ubona's Cloud Platform.

Download Case Study
BOT Automation
Cloud transformmation
HALO Connect
HALO Genie
HALO Speech
Optimizing Inbound CX for a Financial Conglomerate

Case Study Overview

Problem

A leading financial conglomerate faced challenges in delivering seamless customer experiences through its legacy on-premise contact center. The outdated system resulted in: - High operational costs - Scalability limitations - Long response times requiring significant human intervention - Inconsistent customer engagement with limited automation

A leading financial conglomerate faced challenges in delivering seamless customer experiences through its legacy on-premise contact center. The outdated system resulted in: - High operational costs - Scalability limitations - Long response times requiring significant human intervention - Inconsistent customer engagement with limited automation
About the client

India’s leading financial services group with over 1000+ branches and 200,000+ agents.

Approach

Now this is the approach section of this case study where we tell how did we go about customizing the process to achieve the end results.

  1. Approach No1 – something here…
  2. ApproachNo2
  3. Approach No3
Solution
Download Case Study
  • This is the solution section of the sample Case Study.
  • List of solutions were able to offer to achieve the end result and solve the problem.
Download Case Study

Other Case Studies

Revolutionizing customer service and seller onboarding for an e-commerce giant
Revolutionizing customer service and seller onboarding for a...

Streamlining large-scale operations with Ubona’s HALO Connect for customer and seller management

Digital Transformation
E-commerce Solutions
Flexible Operations
Enhancing merchant support for India’s largest consumer bank
Enhancing merchant support for India’s largest consume...

Providing seamless 24/7 multilingual support through HALO Connect for improved merchant engagement

Centralized Operations
Consumer Banking
Multilingual Assistance
Optimizing customer operations for a major financial services provider
Optimizing customer operations for a major financial service...

Transforming inbound and outbound operations with cloud-based automation and CRM integration

Automation Solutions
Call Center Solutions
HALO Connect
Enhancing customer engagement with a cloud-based contact center
Enhancing customer engagement with a cloud-based contact center

Streamlining customer engagement with a cloud-based contact center solution, driving efficiency and cost reduction

BOT Integration
Customer Service Solutions
Hardware Replacement
Outbound automation for a large online retailer
Outbound automation for a large online retailer

Enhancing customer communication scalability for an e-commerce giant with cloud-based automation solutions

Busy Hour Call Attempts (BHCA)
Customer Engagement
Real-Time Processing
Scalability